General terms and conditions - Luxury Villa Beelvita
I. BASIC PROVISIONS
1.1. These General Terms and Conditions (hereinafter “GTC”) regulate the method of reserving services provided by the accommodation facility operator through the online reservation system on the website, its subpages, and subdomains.
1.2. All conditions not governed by these GTC are subject to the Accommodation Rules of the accommodation facility published on the Operator’s website.
1.3. The provider of the services offered in the reservation system and the operator of this system is the company, Slovak Republic, Company ID: 57061068, VAT ID: SK1071347134, Tel.: 0041789226619, E-mail: villa-beelvita@hotmail.com.
1.4. These GTC enter into force and effect on the date: 21.11.2025.
II. SELECTION AND RESERVATION OF SERVICES
2.1. The Operator undertakes to provide and ensure services to the extent in which they are offered in real time in the reservation system.
2.2. Displayed rooms and capacities are available and updated in real time by the Operator. Due to simultaneous reservation generation across multiple systems, an exceptional situation may occur where the reserved accommodation is no longer available. In such a case, the Operator undertakes to refund the paid deposit without applying cancellation conditions, or to provide alternative accommodation of the same level as the reserved and confirmed stay, either on the same or another date chosen by the guest.
2.3. During the stay, the customer is entitled only to the services that were properly selected in the reservation system and fully paid. All stay packages and accommodation with breakfast are tied exclusively to fixed beds. If an extra bed is purchased, half-board (breakfast + dinner) or full-board (breakfast + lunch + dinner) may be ordered as an additional service corresponding to the number of nights. If the customer does not order meals but wishes to eat during the stay, the value of meals will be added to the guest’s hotel account and paid upon departure.
2.4. When reserving additional services, the customer is entitled only to the quantity and scope of services properly reserved. The decisive document is the order confirmation automatically generated by the system in Step 3 of the reservation. The customer may add extra services at any time after the order has been completed up until the day of arrival.
III. PAYMENT TERMS
3.1. The price of ordered services on the Operator’s website may be paid by bank transfer or credit card.
If paying by credit/debit card, the condition for confirming the binding reservation is full payment of the ordered services.
If paying by bank transfer, the reservation becomes binding only after full payment by the deadline stated in the order confirmation.
3.3. Payment Details
Account Owner: Adrian Szalai, Villa-Beelvita
Bank Name – Slovenská Sporiteľňa
or Bank Name – (to be filled)
3.4. If the customer does not pay for the ordered services by the specified date, the order will be automatically cancelled. The cancellation will be confirmed by an automatically generated email sent to the email address provided during the online order.
3.5. All fees associated with the payment are covered by the customer.
IV. CANCELLATION OF STAY AND REFUND OF PAYMENTS
4.1. Withdrawal from the contract and cancellation of the reservation must be done as soon as possible through your onboard account at https://booking.tucsokrestaurant.sk/onboard/, which is included in the order confirmation, or in writing by email to the appropriate reception.
In the event of cancellation, the following customer details must be provided: full name, permanent address, stay dates, confirmation number, email used for the reservation, and IBAN account number.
4.2. By making an online reservation, the customer fully agrees with the cancellation fees determined by the Operator:
– cancellation 60 days or more before arrival: 10% of the total order value
– cancellation 15–59 days before arrival: 30% of the total order value
– cancellation 3–14 days before arrival: 50% of the total order value
– cancellation up to 3 days before arrival: 100% of the total order value
– cancellation due to illness, family death, hospitalisation, etc. upon providing medical proof: 10% of the total order value
4.3. Regardless of the payment method, the refund (if applicable under these GTC) will always be made by bank transfer from the service provider’s account. The final refund amount in EUR will be reduced by all original payment-related costs (bank fees, card-processing fees, PayPal fees, and any other applicable charges).
V. CHECK-IN AND STAY CONDITIONS
5.1. After full payment of the ordered services, a reservation confirmation will be issued and sent to the customer’s email address. This confirmation must be presented upon check‑in if required.
VI. PERSONAL DATA PROTECTION
6.1. Personal data provided during the reservation process will be processed in accordance with Act No. 18/2018 Coll. on Personal Data Protection. Data will be processed in the Provider’s information system for the purpose of securing reservations, accounting, and recording reservation and cancellation fees. Personal data will be provided to third parties only based on legal regulations or to persons responsible for the administration, operation, or servicing of systems used for data processing.
6.2. By completing a reservation, the customer grants consent under Act No. 18/2018 Coll. for processing personal data voluntarily provided in the online form (name, surname, address, email, date of birth, telephone number) for marketing purposes. Confidentiality obligations do not apply when fulfilling requirements of law enforcement authorities or the Office for Personal Data Protection. The customer also grants indefinite consent to receive marketing materials (newsletters) electronically or in print. Consent may be withdrawn at any time by clicking “unsubscribe” or by written request to the provider.
VII. Alternative Dispute Resolution
7.1. These GTC and all related legal relationships are governed by Slovak law. Any disputes will be handled by the competent court of the Slovak Republic. Customer complaints are governed by the Hotel’s Complaints Procedure.
If the customer (consumer) is not satisfied with the way their complaint was handled, or believes their rights were violated, they may request remedy from the Hotel. If the Hotel replies negatively or does not reply within 30 days, the customer may request Alternative Dispute Resolution (ADR) under Act No. 391/2015 Coll.
The competent ADR authority is the Slovak Trade Inspection (SOI). Contact details:
SOI Central Inspectorate, Department of International Relations and ADR, Prievozská 32, P.O. Box 29, 827 99 Bratislava
Email: ars@soi.sk or adr@soi.skA list of authorised ADR subjects is available at: https://www.mhsr.sk/…
The customer may also file an ADR request via the EU online platform:
https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution
Pfungen, 21.11.2025
Villa Beelvita
Adrian Szalai